We respect the privacy of our customers and are committed to protecting the data of our clients and e-
store users. We have developed privacy principles that govern the collection, use, disclosure, transfer, and

storage of personal data in accordance with applicable legal requirements.
You can read more about our data protection principles here:

Processing of personal data

The controller of personal data on the aldsharpknife.com online store is Siiber OÜ (registry code
14040960), located at Kingu tee 8, Saarde village, 86213 Saarde parish, Pärnumaa, Estonia. Tel: +372
5615 6680, email: aldsharpknife@gmail.com.

Protection of Personal Data

Personal data is the information that Aldsharpknife collects to provide services, identify individuals,
make contact for service provision, or resolve issues.
Aldsharpknife is committed to protecting the personal data and privacy of its customers and users. Its
online activities are in compliance with all relevant EU legislation and the laws of the Republic of
Estonia. Aldsharpknife takes all necessary precautions (including administrative, technical, and
physical measures) to safeguard collected personal data. Only authorized persons have access to data for
modification and processing.

Collection of Personal Data

Personal data is collected when contact details are submitted via the website, during registration as a user,
and/or when placing an order.
The online store uses personal data submitted by the buyer solely to fulfill contracts concluded with the
individual or to contact them and to comply with legal obligations.
To process and fulfill your orders, we collect the following personal data provided voluntarily by you:
first and last name, address, email address, and phone number.
The website also records your IP address and uses cookies. You may block cookie storage via your
browser, but this may result in limited site functionality.
We also collect and store information about your orders and email correspondence with us to improve our
services, products, and website.

Use of Personal Data

Collected personal data is primarily used to process orders and deliver goods to the buyer. We also use the
data to make relevant offers to our customers. Marketing messages and offers are sent via email
newsletters. To subscribe, you must provide your email address through our website. You may
unsubscribe at any time by notifying us via email or using the unsubscribe link in our emails.
Additionally, we may use your personal data to analyze services and products of interest to consumers, to
identify and prevent issues, to combat fraud or criminal activity, and to customize user experiences.
The following personal data is processed:

• Name, phone number, and email address
• Delivery address
• Bank account number
• Order and payment details (purchase history)
• Customer support information

Personal data is used to manage customer orders and deliver goods (fulfilling the purchase agreement).
Purchase history (date, product, quantity, customer data) is used to provide an overview of purchases and
analyze customer preferences (to personalize the store experience).
The bank account number is used to provide refunds.

Data such as email, phone number, and customer name is processed to resolve issues related to the
provision of goods and services (customer support), for sending notifications and invoices, and to respond
to your inquiries, feedback, or complaints.
We may also send you information about new products, special offers, or other topics of interest using the
email address you provided.
The website may also process your IP address or other network identifiers to provide an information
society service and compile web usage statistics.

Recipients of Personal Data

Personal data is shared with the store’s customer service team to manage orders and purchase history and
to resolve customer issues.
Name, phone number, and email address are shared with the transportation service provider selected by
the customer.
If the product is delivered by courier, the customer’s address is also shared.
Data may also be shared with IT service providers if required for the store’s functionality or data hosting.
Payments are made outside the e-store via the bank’s secure environment. The seller does not have access
to customers’ bank or credit card data.

Personal Data Security

The Aldsharpknife online store operates on a platform that has implemented necessary security measures
to protect collected personal data. Access to data is limited to authorized persons only.

User Rights

You have the right to know what personal data we have collected and processed about you. You have the
right to correct, update, or delete your data (unless restricted by law). You also have the right to withdraw
your consent for data use or file a complaint if you believe your rights have been violated. To exercise
your rights, please contact us using the contact details provided above.

Data Access and Security

Retention

If a user account is closed, personal data is deleted unless needed for accounting or dispute resolution.
Order history is retained for three years. In case of payment or consumer disputes, personal data is
retained until the claim is settled or the statutory limitation period ends. Data required for accounting is
retained for seven years.
After the retention period, personal data is permanently deleted.

Access, Correction, and Deletion of Personal Data

Personal data can be accessed and corrected through customer support. Customers may request data
deletion by contacting customer support via email. Deletion requests are responded to within one month,
and the deletion timeframe is specified.

Direct Marketing

Email addresses and phone numbers are used for direct marketing if the customer has given consent. If the
customer no longer wishes to receive direct marketing, they can opt out via the link in the email header or
by contacting customer support.
If personal data is used for direct marketing profiling, the customer has the right to object to such
processing at any time by notifying customer support via email.

User Rights

You have the right to know what personal data we have collected and processed about you. You have the
right to correct, update, or delete your data (unless restricted by law). You also have the right to withdraw
your consent or file a complaint if you believe your rights have been violated. To exercise your rights,
please contact us using the contact information below.

External Links

The online store may contain links to websites managed by third parties. Aldsharpknife has no control
over the content or privacy policies of those sites. If you access an external site through a link from the
Aldsharpknife e-store, you should review that site’s privacy policy before providing any data.

Other Terms and Changes

By using the Aldsharpknife e-store, you agree to this privacy policy. If you do not agree with the terms,
you should not use our e-store. Aldsharpknife reserves the right to change the privacy policy at any time.
It is the client’s responsibility to stay informed of any updates.

Dispute Resolution

Disputes related to personal data processing are resolved through customer support:
aldsharpknife@gmail.com or +372 5615 6680. The supervisory authority is the Estonian Data Protection
Inspectorate.

Contact data

For questions related to personal data protection, you can contact Siiber OÜ via email at aldsharpknife@gmail.com.